How it works
What happens between your visit and your doorstep.
Three steps. Here is what you do at each one, what your provider does, and how long it usually takes — including the part where the answer might be no.
The three steps
From your phone to your door.
About 10 minutes
Complete an online visit
The visit is the appointment. There is no call to book and no waiting room — just the questions a provider needs answered before they can treat you safely.
What you do
- Answer the medical history questions: conditions, medications, allergies, anything you have taken for this before
- Tell us your state, so we know on the first screen whether we can treat you
- Say what you actually want to change, in your own words
What your provider does
- Nothing yet — but the questions you are answering are the ones a provider wrote, in the order they need them
Typically within one business day
A licensed provider reviews
A provider licensed in your state reads what you wrote. This is the step where the answer can be no, and it is the reason this is a prescription rather than a purchase.
What you do
- Nothing, unless your provider messages you with a question — then you answer it
- Read the plan they propose, including what it costs, before you pay for medication
What your provider does
- Reviews your full visit against your state’s prescribing rules and their own clinical judgement
- Prescribes only where it is clinically appropriate, and says so plainly when it is not
- Sets the starting plan and writes down what to watch for
Usually 3–7 days after approval
Medication ships to your door
A licensed US pharmacy dispenses your medication and ships it in plain packaging. After that, the plan runs on schedule until you change it or stop it.
What you do
- Take delivery — nothing on the outside of the box says what is inside
- Follow the plan your provider set, and message them if something is not sitting right
- Cancel from your portal whenever you like, before the next shipment is dispensed
What your provider does
- Stays on your plan: questions, dose changes and follow-up go to the same provider relationship
- Reviews before any dose change, and you see any change in cost before it ships
The ten minutes
What the visit asks, and why.
It is short because it is precise. Every question is there because a provider cannot prescribe safely without the answer.
- Your state — it decides whether a provider here can treat you at all, so it comes first
- Medical history and current medications — interactions and contraindications are the whole reason this is a prescription
- Height, weight and the basics — the starting point for a weight plan, and context for everything else
- What you want to change — so your provider recommends from the whole picture, not just the page you clicked
Nothing in the visit is a prescription and nothing on this site is medical advice. Your provider makes the decision.
After the first delivery
The part most sites stop explaining.
Refills run on schedule
Your next shipment is scheduled from the last one, so there is nothing to reorder. It stops when you cancel from your portal.
Dose changes are reviewed, not automatic
A plan changes only when your provider decides it should, and any change in cost is shown to you before it ships.
Cancelling is straightforward
Cancel a subscription or a pending order from your portal, or by contacting us, any time before the pharmacy dispenses it.
Step one
Ten minutes, and then it is in a provider’s hands.
Complete your online visit and a licensed provider takes it from there.